Contact Trail of Lights
EXPERIENCE THE MAGIC
9th December 2026 - 2nd January 2027
Contact Us
Durban Botanic Gardens,
9A John Zikhali Road, Berea Durban 4000
Event Enquiries​
Durban Botanic Gardens,
9A John Zikhali Road, Berea Durban 4000
Ticket Enquiries
Please contact:
info@webtickets.co.za
Press & Media
Please contact our PR team at:
tigerjo@iafrica.com
Need Help?
2026 DURBAN BOTANIC GARDENS TRAIL OF LIGHTS – FAQ
Uncover Answers to Your Questions – Explore our FAQs!
WHEN DOES THE 2026 DURBAN BOTANIC GARDENS TRAIL OF LIGHTS TAKE PLACE?
The 2026 Durban Botanic Gardens Trail of Lights takes place on the following dates:
- 09 – 24 December 2026
- 26 – 30 December 2026
- 01 – 02 January 2027
Event runs nightly from 18h00 – 22h00. The Trail is closed on 25 and 31 December.
HOW MUCH ARE THE TICKETS AND WHERE CAN I PURCHASE THEM?
- Tickets are priced from R50 – R95pp (online), depending on ticket type and time slot booked.
- Tickets are available via:
- www.webtickets.co.za
- Pick n Pay or Boxer stores
- Durban Botanic Gardens Information Centre (9am – 4pm)
Early Bird Special: Save on all tickets purchased before 31 October 2026.
DO KIDS ENTER FREE?
Children aged 2 years and under enter free when accompanied by a full-paying adult.
DO I NEED TO PURCHASE TICKETS IN ADVANCE?
Yes. Tickets for previous years sold out quickly, so we strongly recommend purchasing in advance to avoid disappointment. Attendance is capped nightly to ensure a pleasant experience.
HOW DO THE TIME SLOTS WORK?
- There are two entry time slots each night: 18h00 and 19h30.
- Your time slot is the earliest time you may enter the event.
- Once inside, you may stay until closing at 22h00.
- If you arrive after your time slot, you will still be allowed in, but entry before your slot is not permitted.
MAY I USE MY TICKETS ON ANY NIGHT?
No. Tickets are only valid for the date purchased.
WHAT HAPPENS IF IT RAINS ON THE NIGHT I PURCHASED TICKETS FOR?
- If severe weather forces an official cancellation, ticket holders will be notified via SMS and social media and refunds or reschedules offered.
- Tickets may be rescheduled within 24 hours (subject to availability) via Webtickets. Â
- The event continues in light/moderate rain—please dress accordingly. Umbrellas, ponchos, and shoe covers will be available for sale onsite.
IS THERE PARKING?
Yes. Parking is available at the uMphafa field and the Visitors Complex entrance at R40 per vehicle. Â
- Parking is limited and fills quickly. Â
- If parking in nearby neighbourhoods, please be respectful and park legally. Â
- Durban Botanic Gardens is not responsible for tickets/fines or incidents outside the venue.Â
WHAT FORMS OF PAYMENT ARE ACCEPTED?
- We promote a cashless environment with tickets, merchandise and grotto sales all being cashless. Â
- Card and electronic payment options available: Zapper, SnapScan, debit/credit cards. Â
- No ATMs onsite.
CAN I PURCHASE FOOD AT THE TRAIL OF LIGHTS?
Yes! Our Two Food Gardens feature a wide variety of artisanal vendors offering:
- Halaal-friendly meals
- Vegetarian options Â
- Sweet and savoury treats
No outside food, drinks, or alcohol will be allowed inside the venue.
WHAT SHOULD I WEAR?
- Comfortable shoes with good grip. Â
- Dress for the weather—this is an outdoor event. Â
- Umbrellas are allowed.
IS THE TRAIL ACCESSIBLE?
Yes. The Trail and event areas are 100% wheelchair and pram accessible.
ARE PETS ALLOWED?
- Pets are not permitted on most nights.
- Paws n Claus Night: On 10 December 2026, furry family members are welcome! Pet tickets are R60 each, with proceeds donated to charity.
- Registered service dogs are allowed on all nights (documentation is required).
WHAT ITEMS ARE PROHIBITED?
Prohibited items include:Â Â
- Weapons, firearms, ammunition Â
- Food, drinks, alcohol Â
- Illegal substances Â
- Glow merchandise Â
- Bicycles, balls, balloons, glass, gazebos Â
- Animals (except service dogs or on Paws n Claus night)
IS PHOTOGRAPHY ALLOWED?
- Personal photography and filming are encouraged! Share your experience with #DBGTOL. Â
- Professional/commercial shoots rare not permitted. Â
- No blocking entrances or features, no tripods/large setups allowed.
HOW DO I BECOME A VENDOR?
Vendor calls are posted on our official social media platforms early each year. Applications for 2026 are now closed. Watch our pages for 2027 opportunities.
NEW FOR 2026 – WHAT CAN WE EXPECT?
2026 marks 10 Years of Wonder, with the theme “A Whole New World to Discover”.
- A brand-new world to discover: we’ve reimagined the Trail with new installations and immersive experiences.
- Expanded food and retail offerings.
- Kids’ activities and festive characters.
WHO DOES THE TRAIL OF LIGHTS SUPPORT?
The Trail of Lights is the largest annual fundraiser for the Durban Botanic Gardens Trust, supporting garden upkeep, conservation, and community programmes. Proceeds from charity activations also benefit local NPOs.
Still have questions?
Please contact us via:Â Â
- General Event or Media Enquiries – info@trailoflights.co.za
- Ticket related Enquiries – info@webtickets.co.za
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Step into the light and make memories that shine – Join The Trail of Lights today!
